Request Details
Is this request urgent?
No
Yes
How would you categorize this request?
Application or Hiring Process
Payroll
Technical Issues
Training or Scoring Process
Subcategory - Application/Hiring Process
Hiring Process
Proof of Degree/Transcript/Name Change
Recognition of Reader Requirements
MSP Password or Account Issues
New Hire Forms
WorkBright I-9 Issues
Work Availability
Stop Hiring Process/No Longer Available
Other
Subcategory - Scoring or Technical Issues
Expired Training or Locked Scoring
MIRA Account Locked
MIRA Installation
MIRA Username/Password
Computer Specs/Screen Size Issues
Training Video or Audio Issues
Resource Library/Student Response Issues
Scoring System: "Unable to Load" Errors
Other Technical Issues
Subcategory - Training/Scoring Process
Training Status
Pending Assignment
Training Process Questions
Scoring Schedule Questions
Post Project Information
Other Non-Technical Issues
Subcategory - Payroll
General Information
ADP - Updating Account Information
ADP - Unable to Log In
ADP - Unable to Register for Account
ADP - Time Entry Adjustment
Lost Paycheck
Incorrect Pay
Direct Deposit
Employment Verification
Other Payroll Issues
Internal Use ONLY - PR Technical
MIRA Username
Scoring Role
Remote Reader
Team Leader
Scoring Director
ODE Teacher
N/A
Scoring Project
Remote - AzM2
Remote - CamCore
Remote - ELPA/Speaking
Remote - ELPA/Writing
Remote - ICCR
Remote - ICILS
Remote - M-STEP
Remote - NJSLA
Remote - ODE
Remote - Smarter/Brief Writes
Remote - Smarter/Full Writes G35
Remote - Smarter/Full Writes G611
Remote - Smarter/Math G35
Remote - Smarter/Math G68
Remote - Smarter/Math G911
Remote - Smarter/Reading
Remote - Smarter/Research
Remote - TIMSS
Remote - WCAS 2023
Remote - OTHER
Lesson/Content
Internet Service Provider
Type of Device
Windows PC
Mac
Chromebook
Linux
Other
Unknown
Operating System
Windows 11
Windows 10
Windows 8.1
10.16 Big Sur - Mac
10.13 Ventura - Mac
10.12 Monterey - Mac
10.11 Big Sur - Mac
10.8 Mountain Lion or Older - Mac
Chrome OS 30 or Older
Chrome OS 31 or Newer
Non-Ubuntu Linux Version
Ubuntu 11 or older
Ubuntu 12.04 or newer
Other
Unknown
Antivirus Software
Aura
Bitedefender
Malwarebytes
McAfee
Nord
Norton
Symantec
Trend Micro
Webroot
Other
None
New Applicant/Qualified Reader
Application Status
Close Application - No Longer Available
Other
Proof of Degree or Transcript
Proof of Name
References
Virtual Interview
I-9 Forms
MSP Password or Account Issues
New Hire/Tax Forms
No Longer Available to Work
Onboarding Status
Work Availability
Project
Scoring - Remote OTHER
Writing Sites
Other
School
Type of Internet Connection
Wired
Wireless
Unknown
Details
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