Support for Remote and Online Scoring

The information contained here is for all readers both onsite and remote. However, at times, if you are an onsite reader you may be re-directed to your scoring center for further assistance.

Mandatory Computer Requirements

You must meet these requirements to train and score online.

Click here to view the Technical Requirements, or check the Technical Requirements Knowledge Book.

If you are a New Applicant or a Qualified Reader/Evaluator:

Check the Knowledge Books BEFORE submitting a request!

The Knowledge Books contain the answers to many Frequently Asked Questions (FAQs). They are accessed by clicking the links to the left.

You should refer to the Application/Hiring Process Knowledge Book if:

You have questions about the application, interview, or hiring process

You have questions about or need to submit your degree, transcript or references

You should refer to the Payroll Knowledge Books if:

You have questions about payroll, tax forms, or updating ADP information

You should refer to the Training/Scoring Process Knowledge Books if:

You have questions about your training status or your project invite

You have questions about your schedule or training assignment

You have problems with your training/scoring password or username

Technical Issues

Please submit a HelpSpot request if you have technical issues while training or scoring. Select Technical Issues and choose the appropriate subcategory.

If you are training or scoring and can log on to our training and scoring system (MIRA), click on HELP to find the correct HelpDesk support group for the issue you are experiencing. If unable to log on to MIRA please submit a HelpSpot request.

Make sure that measurementinc@helpspot.com is on your safe senders list to ensure that you receive information sent to you from HelpSpot.

If you need to submit a ticket to HelpSpot, ALWAYS use your full name and complete all fields.